Ally Health prides itself on providing a high standard of care and always aspires to provide “caring, safe and effective” clinical care that meets the needs of our service users. To achieve this, feedback is collected from service users following the delivery of clinical care and we regularly review submissions in order to improve our service. In addition, we are committed to delivering an effective and fair complaints system if you are not satisfied with the clinical care you have received. To submit a complaint or raise a concern, please contact our patient experience team on

complaints@allyhealth.co.uk

Postal address:
Ally Health Ltd
33 Foley St,
London W1W 7TL

Any complaint that we receive is treated in confidence. We aim to investigate all concerns and all complaints promptly and to provide a response within 5 working days.

Where this is not possible, you will receive an acknowledgement within 3 working days to confirm that an investigation into your complaint is underway and that you will be provided with a full response within 20 working days.